We offer one-year warranty on all our GPS receivers.
Return/Refund Policy
You may return/exchange our products (excluding software) for a refund less a 15% restocking fee within 14 days of purchase.
The product must be in good condition(For example: not broken or scratched). Shipping charge is not refundable.
- CanadaGPS cannot accept return/exchang on software product under any circumstances.
- Items in bulk order (quantity 5 or more in 1 order) are final sale & not refundable.
- Items sold in reseller's price are final sale & not refundable.
- You must pay shipping charges for all shipments from you to Canada GPS.
- Ship your device(s)to Canada GPS using the carrier of your choice. Please use a method with ability to trace shipment.
Canada GPS is not responsible for shipments for which the carrier cannot provide proof of delivery.
- If the problem of the product is confirmed, Canada GPS will pay for shipment(within Canada) of repaired/replacement
products from Canada GPS to you. If the product has no problem, we will charge C$8.99 shipping cost to ship the product
back to you.
- Canada GPS is not responsible for loss or damage during shipment. We suggest that you purchase freight insurance on
your shipments.
To process a return you must:
1) Request an RMA number from returns@canadagps.com
2) Our support staff will provide you with the RMA number and instructions for returning the package. You must clearly note
the RMA number on the outside of your package. Any return not possessing an RMA number on the package will be
returned to sender.
3) The returned product must contain all original components, literature, and packaging in the same saleable condition in
which it was received.
Refunds for returns will cover product amount and any sales taxes charged less a 15% restocking fee. Refunds will not be
made for any shipping charges. Returns not meeting these requirements may be subject to a restocking fee equaling 25%
of the price paid (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on
a case-by-case basis (up to 100%). Orders cancelled before being shipped are not subject to restocking fees; if an order
has already shipped, it is the purchaser's responsibility to accept the shipment and return the order per our Return Policy.
Orders that are refused at the designated shipping address may incur a shipping and handling fee. 14 day time period
begins at time of delivery of shipment according to UPS/Canada Post scanned delivery time, UPS/Canada Post time
standards for delivery to your area. Returns for manufactured defects must first be authorized; please contact
returns@canadagps.com if you believe you have a product with a manufactured defect or if you have any questions or
concerns. If an item covered by warranty is no longer available for repair or replacement, a product exchange will be issued.
Please allow us up to 15 (FIFTEEN) business days (excluding Holidays and Weekends) from the time we receive your
package to process your return. This time period will not interfere with your 14 day money-back guarantee.
1. Before the tracking number of the shipment has been generated, you are eligible to cancel your order by email to
billing@canadagps.com .
2. Once the tracking number of the shipment has been issued, it is no longer possible to cancel the order.
What to do if you miss the cancellation window?
If you miss the cancellation window, you can still return your order by following our Return policy.
We STRONGLY recommend that customers refrain from refusing delivery of unwanted orders, as they will be charged for both the
outbound and return shipping charges associated with that order. These charges will be deducted from any order refund amount.
We can not guarantee the final disposition of any orders where the customer or recipient has refused delivery.
1. NEITHER CANADA GPS NOR ITS SUPPLIERS SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT,
SPECIAL, INCIDENTAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY
LOSS), ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE DEVICE AND BASED ON ANY THEORY OF LIABILITY
INCLUDING BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR
OTHERWISE, EVEN IF CANADA GPS OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
2. CANADA GPS ENTIRE LIABILITY UNDER ANY PROVISION TO YOU FOR ACTUAL DAMAGES FOR ANY CAUSE
WHATSOEVER WILL BE LIMITED TO THE GREATER OF $5 OR OR THE AMOUNT PAID BY YOU FOR THE DEVICE THAT CAUSED
SUCH DAMAGE.
3. YOUR USE OF AND BROWSING IN THIS WEBSITE ARE AT YOUR OWN RISK. CANADA GPS NOR ANY OTHER PARTY
INVOLVED IN THE CREATION, PRODUCTION OR DELIVERY OF THE WEBSITE IS LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, OR USE OF, THE SITE. CANADA
GPS ALSO ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, USE OF, OR BROWSING IN
THE SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO MATERIALS FROM THE SITE.
4. CANADA GPS STRIVES TO MAKE EVERY EFFORT TO ENSURE THAT THE CONTENT OF THE WEBSITE IS CURRENT AND
ACCURATE. HOWEVER, CANADA GPS DOES NOT GUARANTEE THAT THE INFORMATION CONTAINED IN THIS WEBSITE WILL
NOT CONTAIN ERRORS, INACCURACIES OR OMISSIONS. THESE ERRORS MAY RELATE TO PRICING, PRODUCT
DESCRIPTION OR AVAILABILITY. ALL PHOTOGRAPHS, COPY AND PRICES WITHIN THIS WEB SITE ARE BASED ON THE LATEST
INFORMATION AVAILABLE AT THE TIME THE INFORMATION IS POSTED TO CANADA GPS.CA. DESPITE OUR BEST EFFORTS,
ERRORS CAN OCCUR. CANADA GPS DOES NOT ACCEPT LIABILITY FOR PICTORIAL OR TYPOGRAPHICAL ERRORS.
ALTHOUGH CANADA GPS ATTEMPTS TO DISPLAY THE COLOURS OF THE PRODUCTS SHOWN ON THIS INTERNET SITE AS
ACCURATELY AS POSSIBLE, WE CANNOT GUARANTEE THAT THE COLOUR YOU SEE MATCHES THE PRODUCT COLOUR, AS
THE DISPLAY OF COLOUR DEPENDS, IN PART, UPON THE TYPE OF COMPUTER MONITOR USED BY YOU.
5. CANADA GPS RESERVES THE RIGHT TO CORRECT ANY ERROR, INACCURACY, OMISSION OR TO CHANGE OR UPDATE
THE CONTENT WITHOUT PRIOR NOTICE TO YOU. CANADA GPS FURTHER RESERVES THE RIGHT TO REFUSE OR CANCEL
ANY ORDERS CONTAINING ANY ERROR, INACCURACY OR OMISSION, WHETHER OR NOT THE ORDER HAS BEEN
SUBMITTED, CONFIRMED AND/OR CHARGED TO YOUR CREDIT CARD. CANADA GPS WILL PROMPTLY ISSUE A CREDIT TO
YOUR CREDIT CARD IF AN ORDER HAS BEEN CHARGED FOR A PURCHASE AND SUBSEQUENTLY CANCELLED.
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